Help Desk is a platform developed by Feishu for enterprises to integrate internal intelligent service for employees. It offers a combined automated customer support and human agent customer service experience to solve problems for employees in the enterprise. If you would like to use this function, please contact our Customer Support.
This article illustrates how to use FAQs in Help Desk.
In FAQs, administrators can add question categories and content or upload files of questions according to templates. Additionally, question categories and content can be edited or deleted here. Once deleted, questions will be moved to trash but can be restored in 30 days.
1. Add category
Click Add Subcategory to add subcategories for FAQs. It can help users to position answers quickly.
2. Set FAQs
Add a single question
Enter FAQs page, click Add question.
Fill in the question, tags and answers, click submit.
When user asks a question, system will fuzzy match keywords with FAQs and rank it based on matching degree.
For FAQs batch upload, click Upload to download FAQs template, fill in questions according to required format, upload the file, click Confirm.
3. Edit FAQs
To edit FAQs, go to FAQs page to edit questions, question category and delete category.
Edit FAQs Question
To edit questions, click the question and you will be directed to the edit page.
Switch to Modify Question page, edit the respective fields accordingly.
Modify Question Category
Select respective questions, click Modify category on the right.
Switch to Modify category page, select target category accordingly.
Select questions that you want to be deleted, click Delete on the right.
Deleted questions will be moved to trash. Click Trash to check all deleted questions, which can be restored within 30 days.
👏Congratulations! You now know how to use FAQs in Help Desk.
💕Feishu is always at your service to build a healthy office. For more information Help Desk, click here!