In this article, we'll go through how to create a Help Desk and how Help Desk owners can manage it.
Help Desk is a platform developed by Feishu for enterprises to integrate internal intelligent service for employees. It offers a combined automated customer support and human agent customer service experience to solve problems for employees in the enterprise.
Everyone in the enterprise can create unlimited number of Help Desks. After creating a Help Desk, the owner can manage five modules in the Admin Console of Help Desk: Ticket Center, Agent Management, FAQs, Report and Settings.
Let's take a look at the specific steps!
First, to create a Help Desk. There are two ways to access Help Desk page:
- Select Contacts - Help Desk. Click My Help Desk.
- Select Workplace - Help Desk. Click More.
1. Create Help Desk
On Create a New Help Desk page, owner can setup basic info, including avatar, name and Welcome message.
Click Let's Get Started.
Fill in Help Desk basic information, including profile photo, name and welcome message, click Next.
When it's completed, you’ll be prompted to a page that says “Successfully created!”. Click Start to Configure.
2. Enable Help Desk
After Help Desk is created, the status will be pending for approval. Once approved by administrator, creators can enable Help Desk.
Click Settings - Status - Enable to enable Help Desk.
3. Manage Help Desk
Disable and delete Help Desk
Owners can click Settings - Status - Disable to disable Help Desk.
When Help Desk is disabled, owner can click Delete to delete Help Desk.
Switch Help Desk
Click Help Desk avatar on the upper left of navigation panel and click Switch Help Desk.
Select the Help Desk you want to switch to. Or, you can click Create a new Help Desk to create a new Help Desk you need.
👏Congratulations! You now know how to create a help desk.