Q: How can I join a team?
A: To join a team, you need an invitation from the team administrator. Administrators can add you to the team via Team Code, Invite QR code or invitation link.
Q: Can I join multiple teams?
A: Yes, you can, as long as you accept invitations from the administrators of these teams via Team Code, Invite QR code or invitation links and log in with the same phone number. After joining different teams, you can see all team logos in the lower left corner on Desktop app. Click them to switch between your teams!
Q: Why can't I find my team after joining?
A: If you find that you haven't actually joined the team you want, please check first:
1. Did you fill in the name and other information through the Invite QR code or link sent by the administrator? If not, it means that you have not joined successfully. To join an existing Feishu team, an invitation from the administrator is required, please contact the administrator.
2. If you have joined the team through an invitation but still can't find colleagues in the current account, this may be because you are not logging in with the same phone number you used when accepting the invitation, or because you haven't switched to the new tenant. You can click on your profile photo on Mobile, or click the ... icon in the bottom left corner on Desktop app to see if there is the logo of the team you want to join. Once you find it, click to switch to it. If you can't find it, it means you haven't joined the team successfully or you are logging in with another account.
If neither of the above can solve your problem, please contact customer service.
Q: Why did I fail to join a team by a scanning QR code?
A: Please make sure that the scanned QR code is an Invite QR Code instead of a group QR code or individual QR Code. To obtain the Invite QR Code, administrators need to click the + icon in the upper part of the feed window, and select Invite - Invite Members.
Q: Can I join a team on Personal Edition?
A: Even if you have registered for Personal Edition, you can still join teams! After receiving invitations, you can register according to the guidance. After registering successfully, you can switch between Team Edition and Personal Edition by clicking team logos in your profile photo menu on Mobile or in the bottom left corner on Desktop app.
💗 If you have more questions, please click on your profile photo - Contact Support to chat with a customer service agent.